Terms & Conditions

  1. CONFIRMING YOUR BOOKING. Payment in full is due at the time of making your booking if this is within 8 weeks of the holiday date and must be paid under the terms.  Please note your holiday is not confirmed until you have received written confirmation from us and we reserve the right to refuse any booking before we have issued the written holiday confirmation email.  Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur.  As soon as you receive the written confirmation email, you must check it carefully.  Any errors must be reported to us immediately.
  2. HOLIDAY COST. The prices quoted are in £ sterling and for the number of days stated.    The prices quoted are in £ sterling and are priced per night.  Included in the price is gas, electric, fuel, bed linen towelling robes and towels.  Prices are subject to change at any time, however, once your holiday has been confirmed we will not change your holiday cost.
  3. ALTERATIONS TO THE WEBSITE. We endeavour to ensure the information contained on the website provided by owners is correct.  The owners always try to maintain the very best facilities and services to our holidaymakers, however, manor and changes may have occurred since brochure production.  
  4. OCCUPANCY. Must not exceed the maximum number of people the property WHICH IS FOUR ADULTS. If the occupancy is breached the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday.  If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation. The property is not suitable for anyone with limited mobility due to the steps up to the front door.
  5. EQUIPMENT BREAKDOWN. The Apartment checked prior to your arrival to ensure everything is in working order, however just like at home, equipment can break down at any time.  Please report any breakdowns immediately to the apartment owners David and Julia Hogarth 07702488495.  We will endeavour to fix the problem as soon as we are aware however out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day.  We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
  6. INSPECTIONS/EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections/emergency repairs etc.  In all cases, we will endeavour to inform you prior to your arrival.
  7. DOGS. No Dogs permitted.
  8. TOWELS. Towels are provided.
  9. SMOKING. Strictly non-smoking properties.
  10. OUTSIDE. Balcony with table and seating for two. No off road parking. 
  11. KEY COLLECTION.  Your property is available from 3.00pm on the day of arrival and must be vacated by 10.00am on the day of departure unless otherwise stated on your holiday confirmation. In some instances we may be able to bring forward the entry time or extend the departure time, however, we do require advance notice and we will only be able to confirm we are able to change the times 2 days before holiday commencement.  Keys must be returned to the key box at the property by 10 am on the day of departure. It is recommended that you use the key box during your stay to ensure keys are kept safe.
  12. CARE OF PROPERTY.  Our apartment is lovingly cared for and we ask that you treat the property with respect and leave it clean and tidy.  We also ask you to keep noise levels on the balcony to a minimum. Please report any damage/breakage’s to the apartment owner on or before departure in order for us to fix/replace these prior to the next guests coming in.  Damage/breakage’s caused by neglect may be charged for, in this case, we will contact you within 72 hours of departure.
  13. COMPLAINTS. You must report immediately to the owner, whereupon, if possible, the matter will be resolved straight away.  Reporting complaints after your holiday are too late for us to rectify and properly investigate.
  14. CANCELLATION. Cancellation of your holiday will only be accepted if given in writing by the lead name on your holiday confirmation.  If you cancel your holiday prior to 60 days before commencement half the holiday cost will be refunded, within 60 days, cancellation costs are 100% of the holiday cost.  We recommend you take out a suitable insurance to cover your holiday.  Please note: cancellation charges will be from the date we receive your written notice, we suggest you follow up your letter with a telephone call to our office to prevent additional charges being incurred.
  15. UTILITY SERVICES. Compensation cannot be paid for any loss of power, water, for services provided by a third party ie, if there is a power cut or a fault with their equipment.  We will endeavour to inform holidaymakers of any scheduled work we have been made aware of prior to guests arrival but in some cases we are not advised prior to the event and therefore unable to advise accordingly.